Experiencing A Problem?
To create a Help Desk ticket, Log into IncidentIQ using your SAU39 Google credentials.
https://sau39.incidentiq.com/
This system is monitored:
8:00am - 3:30pm (M-F, except for holidays).
Please allow 24 hours for an initial response on weekdays.
NOTE: Requests submitted late in the day on Friday and over the weekend can expect a response within 24 hours of the first day of the week.
Things we can help with:
- SAU 39 issued device issues (i.e. hardware).
- Password resets.
- SAU 39 provided software install/uninstall on device.
- Email connectivity.
- Other SAU 39 provided software resources (i.e. Slack, Google Workspace, Microsoft Office 365, etc.)
Please reach out to your Students building directly for:
- PowerSchool related issues.
- Empower related Issues.